For home delivery throughout Italy goods will be shipped within 3 working days, at a cost of € 10.00.
Upon delivery, the Customer must verify that the package is not damaged in any way. Customers are invited not to accept delivery if the package is not completely intact or there are any signs of tampering. If the package is not completely intact, damaged, or the packaging tape tampered with, the Customer is invited to report it immediately to the courier. If there is no immediate complaint the delivery will be considered satisfactory, and MUSEO DEL CICLISMO MADONNA DEL GHISALLO will not be held responsible for any damage and /or missing items.
In the event that the recipient at the specified address is not available, the courier will send an email to alert the Customer and attempt a new delivery the next day*. If delivery cannot be completed after the attempt on the second day due to the absence of the recipient, the courier will try to contact the Customer to schedule a new delivery. .
In the event that Customer Service fails to contact the Customer over the following 5 days or in the event that further delivery attempts are not possible due to the absence of the recipient, the ordered products will be returned to the Shop at Museo Del Ghisallo (https://museodelghisallostore.it/it).
In the event of a change of delivery address after shipment, the surcharge applied by the express courier will be borne by the recipient. Note: It is not possible to indicate a specific day and/or time for delivery. In-store pickup is free for items purchased at the online Store https://museodelghisallostore.it/it/. The Store is located at Via Gino Bartali , 4 - 22030 Magreglio (CO). Pickup is possible after 11am the day after the order has been confirmed. Store hours are 9:30am to 5:30pm 7 days a week. By choosing the pick-up option at the store, the customer may pay online at the time of purchase with a valid electronic payment system, or pay in-store.